How Lattice used ModernLoop to double their Recruiting Coordinator Efficiency and get to a 1:6 RC to Recruiter ratio
Lattice, a leading provider of people management and HR solutions, has built a strong reputation for helping companies create engaged and high-performing teams. As Lattice scaled, its recruiting team faced increasing hiring demands while maintaining a lean structure. With just one recruiting coordinator supporting five recruiters, Lattice’s team, lead by Nicole Hirsch, needed a way to streamline scheduling, improve efficiency, and ensure an exceptional candidate experience.
Watch the webinar where Nicole shares her tips on how to maintain efficiency in recruiting here.
The Challenge: Managing High Recruiting Volume with a Lean Team
Lattice’s Talent Acquisition team consists of just seven members, including five recruiters, one hybrid recruiting coordinator & TA Ops professional, and the Director of Talent Acquisition – Nicole Hirsch.
Previously, Lattice operated with a 1:3 recruiting coordinator-to-recruiter ratio, but as the company grew, that changed to 1:5—and even 1:6, given that Nicole carries roles herself. With no dedicated sourcers, maximizing efficiency is crucial. Lattice faced the following challenges:
- Heavy scheduling workload
One Recruiting Coordinator needs to manage scheduling for 175-200 roles annually.
- Scaling interview coordination efficiently
Lattice needed automation to support high interview volume.
- Balancing candidate & interviewer experience
The Lattice team needs to ensure a seamless and well-organized process – for both candidates and interviewers – despite limited resources.
The Solution: Leveraging ModernLoop for Automation & Efficiency
- Automated Recruiting Coordination
ModernLoop eliminated manual scheduling tasks, enabling Lattice’s small team to manage a high volume of interviews without increasing headcount.
- Optimizing Interviewer Workloads with Data & Automation
Lattice used ModernLoop’s analytics & scheduling tools to improve the interviewer experience—a crucial aspect of candidate experience:
- Tracked who was conducting interviews & how frequently
- Ensured interviewers were properly trained and engaged
Used Slack integration for seamless scheduling updates & reminders
- Data-Driven Decision-Making & Reporting
ModernLoop provided key recruiting analytics, allowing Lattice to track:
- Interview reschedules & bottlenecks
- Interviewer participation across departments
- Pass-through rates & time-in-stage metrics
One key insight? An interviewer shortage was causing delays. Lattice created an Interviewer Leaderboard to give them a view on how many people were actually participating in the interview process. From there, Lattice was then able to identify the bottleneck and boosted participation, cutting time-to-fill by 7 days.
- Integration with Slack and Chrome Plugin
These integrations allowed recruiters to schedule and manage interviews directly from Greenhouse and Slack, streamlining the workflow.
Results: Increased Efficiency & Better Candidate Experience
Lattice continues to scale its recruiting operations efficiently, thanks to automation, real-time data, and seamless scheduling workflows powered by ModernLoop.
- Maintained a lean 1:6 RC-to-recruiter ratio without adding headcount
- Cut interview scheduling time & improved pass-through rates
- Reduced hiring bottlenecks & improved interviewer participation
- Streamlined candidate experience with automation & Slack integration